Refund policy

Return & Refund Policy – Velora

At Velora, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Return Window

Customers may request a return within 7–10 business days after the item has been delivered.

Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be returned in its original packaging
• Proof of purchase or order confirmation may be required

Items that arrive damaged, defective, or incorrect may qualify for a replacement or refund.

How to Start a Return

To begin a return request, please contact our support team with your order number and the reason for the return. Our team will review the request and provide return instructions.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow several business days for your payment provider or bank to process the refund.

Order Cancellations

Customers may request to cancel their order at any time. If the order has not yet been processed or shipped, a full refund will be issued.

If the order has already shipped, the cancellation will be treated as a return once the product is delivered.

Non-Returnable Situations

Velora may refuse returns that:

• Are returned outside the return window
• Show signs of use or damage caused by the customer
• Are missing original packaging or parts

Delivery Issues

If your package arrives damaged, lost, or incorrect, please contact us within 7 days of delivery so we can assist you with a replacement or refund where applicable.

Our goal is to ensure every Velora customer has a smooth and reliable shopping experience.