Shipping Policy
Thank you for shopping with Velora. We are committed to delivering your order in a timely and reliable manner.
Order Processing
All orders are processed within 1–3 business days after the order has been placed. Orders are not shipped or delivered on weekends or holidays.
During periods of high demand, order processing times may be slightly extended.
Shipping Time
After processing, orders are typically delivered within 4–10 business days depending on the destination and shipping carrier.
Shipping times may vary due to factors outside of our control such as weather conditions, carrier delays, customs processing, or high seasonal demand.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation with tracking information. Tracking allows you to monitor your package while it is in transit.
Shipping Address
Customers are responsible for providing accurate shipping information at checkout. Velora is not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact our support team. We will investigate the issue with the shipping carrier and assist you in resolving the matter as quickly as possible.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging so we can review and provide a resolution.
International Shipping
Delivery times for international orders may vary depending on the destination and customs processing times.
Velora is not responsible for customs fees, duties, or taxes that may apply in certain countries.
